Answers to Frequently
Asked Questions
Find clear and concise answers to some common inquiries, designed to help you with the decision-making
process and gently assist you in navigating further information about our products and services.
process and gently assist you in navigating further information about our products and services.
Could you send me all of your samples?
Free samples are available anytime. However, less is more. We will help you determine what samples are necessary instead of sending you all our 5000 samples.
Can you make prototype as per my samples or requirements?
With a professional and sophisticated R&D team, we initiate new designs every quarter, which enables us to prototype your samples effectively and efficiently with a minimum similarity of 95%.
Can I make a trial order?
Yes sure. A trial order starts from 300kg/model or you can simply select some in-production models at 50kg/model.
How about the delivery time?
In most cases, the delivery time is expected to be 20-25 days for a 20’GP and 20-30 days for a 40’HC. If you have an urgent order, please let us know and we will fully cooperate to deliver the goods on time.
Can you tell me about popular rattan for my market?
Our sales team has proven expertise in understanding different markets and countries. Please feel free to contact us at any time for consultancy purpose. Currently, our top 3 markets are Southeast Asia, South America and Africa.
How many years warrenty for your rattan material?
We have 2,3,5 years warrenty at the moment.
How can i understand of different years warrenty for rattan material?
When we are talking about warrenty, it refers to the weather resistance of the product when it is used outdoor. It is mainly determined by the different formulas and raw material used in production.
What is the application of the plastic wood? How long can it be?
Normally for furniture production, which can be used indoor and outdoor. normally we can make as long as you want, but we suggest you consider the wood width and thickness, also transportation to decide the plastic wood length. Contact us for more info.
Can the rattan use for ceiling or wall decoration?
Yes, our rattan can not only use for furniture, but ceiling, wall decoration with our rattan weave/ rattan roll. Contact us for more applications. We have more items to meet your needs.
Can I become your exclusive agent? How many containers do I need to order before being the agent?
Yes, we are constantly developing strategic partners. The exclusive agents will be entitled with a variety of priorities, premiums and supports. You are most welcome to contact us for greater details.
